Top Posts: Call Center Technology

4 Tips to Increase Call Center Productivity

Many businesses utilize call centers to promote customer service, marketing promotions, sales, surveys and technical support. Call center employees, sometimes known as inbound customer care agents, interface with customers and clients via telecommunications. The call center employee is often the fi ...

5 Trends to Mainstream Your Call Center Techs

Today, customers demand more from a business and that is why the company’s customer service policies have always been a competitive battleground. Employees who work in a business call center are always on the lookout to find new methods that will create a more effective customer experience.As ... ...

5 Crucial Call Center Technology Requirements

Indeed, a great number of highly developed call center technology are made available for top business services. At the end of the day, the challenge is to pick the right technology, maximize its function and optimize its performance to encompass more possibilities and opportunities.The business pro ...

Ensure You Cover All Technological Techniques

The best approach to improving or changing the technology used for your call center is to adapt to your clients’ needs and preferences. In this day and age, it would mean that you should manage your contacts through email, live chat, SMS, IM and social networks. These are just as important as ... ...

How to Motivate Your Call Center Employees

Why is it significant to motivate your call center employees? After all, they are an important part of your business. They are the ones who are in direct contact with your clients and potential clients. Therefore, they should be happy to come to the office and do their job! So, how do you go about ...

Whats new: Call Center Technology

Call Center Gets Mobile Banking Upgrade

With recent advancements in technology, banks all around the world are making use of new systems to streamline their services and make banking easier and more enjoyable for their customers. Call centers, in particular, are undergoing some huge changes, with new systems like email and instant messag ...

Voice Recognition Arrives in Bank's Call Center

In what could turn out to be a monumental move from America’s largest and oldest mutual bank, Eastern Bank has decided to make use of brand new technologies in an incredible way, by installing voice recognition software into their call center systems. This allows the bank to actually certify ... ...

How to Motivate Your Call Center Employees

Why is it significant to motivate your call center employees? After all, they are an important part of your business. They are the ones who are in direct contact with your clients and potential clients. Therefore, they should be happy to come to the office and do their job! So, how do you go about ...

4 Tips to Increase Call Center Productivity

Many businesses utilize call centers to promote customer service, marketing promotions, sales, surveys and technical support. Call center employees, sometimes known as inbound customer care agents, interface with customers and clients via telecommunications. The call center employee is often the fi ...

5 Trends to Mainstream Your Call Center Techs

Today, customers demand more from a business and that is why the company’s customer service policies have always been a competitive battleground. Employees who work in a business call center are always on the lookout to find new methods that will create a more effective customer experience.As ... ...