Search result: call

Call Center Gets Mobile Banking Upgrade

With recent advancements in technology, banks all around the world are making use of new systems to streamline their services and make banking easier and more enjoyable for their customers. Call centers, in particular, are undergoing some huge changes, with new systems like email and instant messag ...

Voice Recognition Arrives in Bank's Call Center

In what could turn out to be a monumental move from America’s largest and oldest mutual bank, Eastern Bank has decided to make use of brand new technologies in an incredible way, by installing voice recognition software into their call center systems. This allows the bank to actually certify ...

How to Motivate Your Call Center Employees

Why is it significant to motivate your call center employees? After all, they are an important part of your business. They are the ones who are in direct contact with your clients and potential clients. Therefore, they should be happy to come to the office and do their job! So, how do you go about ...

5 Steps in Offering Bilingual Customer Service

In certain countries, bilingual (or sometimes more) call centers are often necessary. So, what are the key elements to running a perfect multilingual – and multicultural – office environment, especially for your call center? Here are five tips and tricks that will ensure smooth sailing ...

How to Market Your Business Ecologically

Ecological marketing has become an important part of marketing strategies nowadays. This is no longer just a fashion trend dating back to the Woodstock days! It is now a major theme and the impact we have is starting to matter more and more. Consumers look for companies that care about the environm ...