How can you Successfully Migrate to Managed VOIP?

When your small to medium-sized business (SMB) decides to migrate to VOIP this can take a lot out of your company. The integration process can take hours of time and can cost your company a lot of money. However, managed VOIP has become a reality in businesses today. Unfortunately, many SMBs don’t have the time or resources to migrate the new VOIP services in their company. That is why many SMB companies turn to a service provider to make the transition to VOIP less costly and to save time. But, with all managed network services your company needs to know a few things before selecting your managed VOIP service provider.

Your first objective is to start focusing on the quality of the voice deployment your company needs and what VOIP company will best suit your needs. Furthermore, your company needs to understand the risk involved in setting up your own VOIP network because most IT departments don’t consider VOIP systems as part of their IT systems. Therefore, many companies have two major misconceptions when they select their managed VOIP service provider. Before selecting your managed VOIP provider, consider the degree of readiness in your current WAN and what you need to accommodate VOIP on your network. Next, you need to understand the complexity of your IT department to manage your VOIP network on the same backbone as your data. 

Next look at VOIP vendors and see how they run their VOIP readiness assessments. Some vendors use a pass-fail analysis, while other vendors use a comprehensive analysis which helps them make recommendations for your company. Before considering moving your current phone system to VOIP check with your Internet provider and see if your current WAN configuration can handle the IP telephony on your network. 

Before selecting your managed VOIP vendor you need to:

  1. Research each managed VOIP provider and see what their system Integrator capabilities are in terms of range of their services and the flexibility they offer.
  2. Check each company's financial situation to see if they are financially stable and will be committed to your business over the long run.
  3. Evaluate your company to see if you have the available resources that the vendor will need to integrate VOIP to your current network.
  4. Check if the service provider will allow you to build upon your current investment when you need more hardware or software.
  5. Define the scope and scale you expect from your service provider and their responsibilities.
  6. If possible, take a tour of the company’s network facility and talk to the people who will be monitoring your network.
  7. Ask each vendor about their employees and see a copy of their site certifications.
  8. Look for a service provider that has a built-in system redundancy.
  9. Before signing a contract read the copy of the company’s service resolution procedures.
  10. Ask other company’s who they use and select a vendor that is committed to upgrading and investing in their network operations and systems integration.

Your company needs to invest in the time and resources necessary to develop a comprehensive IPT migration with your current network. When moving your company forward you need to understand that hosted and managed telephony solutions offer you a wealth of benefits compared to the more costly premise-based solutions.

 

Image: flickr.com

Sarah Johnston

About Sarah Johnston

Sarah loves working on website design and teaching companies how to improve their SEO. Sarah has been working in the computer industry for the past 12 years.

Sarah Johnston