4 Ways to Move Your Company Forward in 2015
Creating a positive consumer experience at the point of sale and beyond is the foundation on which any good and lasting business stands. Making sure that the customer has a unique and consistent experience with your company will mean the difference between continued business and customers falling away. Your business must out shine any other in the marketplace or it will lose out and be trampled under the feet of those that found ways to stand out from the crowd. Four areas to focus on are:
1. Re-evaluate the bottom line.
Look at your business from a realistic and honest standpoint. Establish any areas that are in need of improvement. Knowing your people are the best in their field is your number one priority. Making daily improvements with the help of coaching, motivation and good training is paramount. Your team should be accountable for the goals and values of a clearly communicated vision. This is what will direct the company's perspective in a sound direction and is what will keep it moving forward.
2. Create an attachment between customer and business.
Retaining and growing your customer base means making the customer more than just a transaction. A company that is genuine, proactive and gives excellent personal service on a consistent basis makes the customer feel satisfied and happy with what they are receiving. Knowing how to make the customer feel special and appreciated is paramount in getting continued business. Knowing their name, call back for assurance of satisfied customers and those given incentives to revisit are all ways of doing this.
3. Take customer feedback as incentive to change and grow.
With more business being done online you will have less face-to-face contact with your customers so feedback can be extremely important. Learning why customers do what they do or like what they like can only give you areas in which to improve and fine tune. Give your customers the ongoing opportunity to communicate their concerns and you will be giving them that feeling of a good relationship that a customer needs to keep them coming back. Customers want to be heard and the respect that is shown to them in letting them do this will enable a relationship to take place. This should always be looked at as something positive that makes growth possible.
4. Keep customers coming back.
Having loyal customers who keep coming back is important for any business. The service your customers get with your company is just as important as the product you are selling to them. Pinpointing what the customer needs and what makes them happy is a sure way of keeping them coming back for years to come. Use social media to communicate your marketing message and to find fresh and appealing ways to deliver the best service and product. Meeting these needs of the customer is a sure way to drive more traffic your way and keep it coming.