Privacy Policy

1. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, address, project details, property information, service interests, budget, timeline, messages, photos, and any other information you choose to submit.

We may also collect technical and audit information such as your IP address, browser type, device information, user agent, referring pages, pages viewed, usage activity, consent language shown to you, the date and time of consent, and the page where consent was submitted.

2. How We Use Information

We use information to create and manage your account, organize your renovation or repair project, generate planning information, analyze submitted photos, communicate with you, provide support, improve our website, prevent misuse, document communication consent, and connect you with relevant home improvement providers when you request matching.

3. Project Information

When you submit project details or photos, we may process them with automated and artificial intelligence tools to prepare cost-planning ranges, material considerations, project phases, permit and licensing questions, visual observations, and other planning information. These tools may make mistakes and do not replace an on-site inspection or professional advice.

4. Sharing Information

We may share information with hosting providers, analytics providers, artificial intelligence and technology vendors, support vendors, and other service providers that help us operate the website and generate project planning information. When you explicitly request matching, we may also share relevant project and contact information with participating home improvement professionals.

We do not sell your personal information for money. We may share information when required by law, to protect our rights, to prevent fraud or abuse, or in connection with a business transfer.

5. Communications

We may send account, security, and service communications needed to operate your account or respond to your requests. Calls or texts about matching and related services are governed by the consent language presented when you submit a matching request. Consent to marketing calls or texts is not required to create an account or review a project plan. You may use the opt-out instructions included in a message or contact us to update communication preferences.

6. Cookies and Tracking

We may use cookies and similar technologies to keep the website working, remember preferences, understand site usage, and improve performance.

7. Data Security

We use reasonable safeguards designed to protect personal information. However, no website, system, or transmission method is completely secure.

8. Data Retention

We may retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

9. Your Choices

You may contact us to request updates, corrections, or deletion of certain account information, subject to legal, operational, and security limitations.

10. Children’s Privacy

Freshest is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

12. Contact

If you have questions about this Privacy Policy, please contact us through the website.